This Privacy Policy governs the collection, use, and protection of personal data submitted through neokometreach.com and explains how neoKomet Reach handles personal information in connection with its B2B lead generation and outbound marketing services. The policy applies to neoKomet Reach's current India-focused operations.
A1. Information We Collect
When you fill out a form on our Website - including our contact form, quote request form, or demo booking form - we collect the following information directly from you:
- Full name - to identify and address you correctly.
- Email address - to respond to your enquiry and send requested information.
- Phone number - to follow up where email is not sufficient, if you provide it.
- Company name - to understand your business and tailor our response.
- Company website - to review your business before responding.
- Service interest - the specific service or services you are enquiring about.
- Quote or project details - any information you share about your requirements, budget, or timeline.
- Any other information - information you voluntarily provide in free-text fields or during follow-up communication.
We do not collect sensitive personal data such as financial account numbers, government identity numbers, health information, or passwords through our Website forms.
A2. How We Use Your Information
- Responding to enquiries - to reply to your message, provide a quote, or schedule a call.
- Service delivery - to onboard you as a client and deliver the Services you have engaged us for.
- Internal record-keeping - to maintain a record of enquiries and client communications.
- Marketing communications - to send relevant updates, only where you have not opted out and always with an unsubscribe option.
- Legal and compliance - to meet our obligations under applicable Indian law, including tax and accounting requirements.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
A3. How We Store and Protect Your Data
- Storage - data submitted through our Website is stored securely using reputable third-party platforms, including our website hosting provider, email provider, and CRM tools.
- Access - only authorised members of the neoKomet Reach team have access to your information, on a need-to-know basis.
- Retention - we retain enquiry and client data for as long as necessary to provide the Services, maintain business records, and meet legal obligations - typically no longer than 3 years after our last interaction, unless you request earlier deletion.
- Third-party tools - we may use tools such as Google Workspace, Zoho, HubSpot, and similar platforms to manage communications and data. These providers have their own privacy and security policies.
A4. Your Rights
As a data principal under Indian law, you have the following rights regarding your personal data:
- Access - request a copy of the personal data we hold about you.
- Correction - request correction of inaccurate or incomplete data.
- Deletion - request deletion of your personal data, subject to our legal retention obligations.
- Withdraw consent - opt out of marketing communications at any time via the unsubscribe link or by emailing us directly.
- Grievance redressal - raise any concern about how your data is handled by contacting us directly using the details in Section A7.
This policy is aligned with the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000, along with applicable rules under Indian law.
neoKomet Reach currently operates exclusively within India and does not knowingly collect or process personal data of individuals located outside India.
A6. Our Own Outbound Communications
As part of our Services, neoKomet Reach conducts outbound email outreach on behalf of our clients, and may also contact prospective clients directly.
All outbound communications sent by us:
- Identify us clearly - as the sender, with accurate business name and contact information.
- Include an opt-out mechanism - every email contains a clear way to unsubscribe or request no further contact.
- Honour opt-out requests promptly - any request to stop receiving communications is actioned without delay.
- Do not use false or misleading subject lines - in any campaign we run, whether for ourselves or on behalf of clients.
A7. Contact Us
For any questions about this Privacy Policy, or to exercise your data rights, contact us at:
Email: founders@neokomet.com
Business location: Hyderabad, Telangana, India